Privacy Policy

Privacy Policy for Kinetiq Motion

Last updated: [add date]

1. Who we are

This Privacy Policy describes how Kinetiq Motion (“Kinetiq”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We may collect the following types of information when you use our site:

  • Contact details: name, email address, billing address, shipping address, phone number.

  • Order information: products purchased, date and time of purchase, payment method (we do not see your full payment card details, which are processed securely by our payment providers).

  • Account information: username, password, order history, saved addresses (if you create an account).

  • Technical data: IP address, browser type, device information, operating system, referring URLs, pages viewed, and interaction data collected via cookies or similar technologies.

  • Marketing preferences: your choices about email marketing, SMS marketing, and other communications.

3. How we use your information

We use your personal information to:

  • Process and fulfill your orders, including payment, shipping, and order confirmations.

  • Communicate with you about your orders, account, and customer support requests.

  • Send marketing communications (if you have opted in), such as product updates, offers, and news from Kinetiq.

  • Improve and optimize our website, products, and customer experience.

  • Prevent fraud, secure our website, and comply with legal obligations.

4. Legal bases (if you are in the EU/UK)

If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:

  • To perform a contract with you (for example, to fulfill your order).

  • To comply with legal obligations.

  • For our legitimate interests (such as improving our services and preventing fraud), provided these interests do not override your rights.

  • With your consent, where required (for example, certain types of marketing).

5. Cookies and tracking technologies

We use cookies and similar technologies to:

  • Keep you logged into your account.

  • Remember items in your cart.

  • Understand how visitors use our site so we can improve performance and user experience.

  • Support analytics and, where enabled, advertising/retargeting.

You can control cookies through your browser settings and, where available, through cookie preference tools on our site. Limiting cookies may affect certain site features.

6. How we share your information

We do not sell your personal information. We may share it with:

  • Service providers: such as payment processors, shipping carriers, email and SMS platforms, analytics providers, and website hosting partners, to help us operate our business.

  • Professional advisors: such as lawyers, accountants, or auditors, where reasonably necessary.

  • Authorities: where required by law, legal process, or to protect our rights, property, or safety.

These third parties are only given access to the information needed to perform their services and are expected to protect your data.

7. International transfers

Our store platform and some of our service providers may be located in other countries. By using our site, you understand that your information may be transferred to and processed in countries that may have different data‑protection laws than your own. We take steps designed to ensure appropriate protection of your personal data in these transfers.

8. Data retention

We keep your personal information only for as long as necessary to:

  • Provide our products and services.

  • Comply with legal, tax, and accounting requirements.

  • Resolve disputes and enforce our agreements.

When we no longer need your information, we will delete or anonymize it where reasonably possible.

9. Your rights

Depending on where you live, you may have some or all of the following rights:

  • Access the personal information we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

To exercise these rights, contact us using the details in the “Contact us” section below. We may need to verify your identity before fulfilling certain requests.

10. Marketing communications

If you sign up for our newsletter, SMS, or other marketing, we may send you messages about new products, offers, and updates.

You can opt out at any time by:

  • Clicking “unsubscribe” in our emails,

  • Following the opt‑out instructions in SMS messages, or

  • Contacting us directly.

Opting out of marketing does not affect essential emails about your orders or account.

11. Third‑party links

Our website may contain links to third‑party sites or services that we do not control. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated policy.

14. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Kinetiq Motion
Email: ian92@kinetiqmotion.com